Welcome to the Oxford Sole FAQ page. Here you’ll find answers to the most commonly asked questions about our products, ordering process, shipping, returns, and more. If you have any additional questions, please feel free to contact us at info@oxfordsole.com.

General Questions

Q1: What is Oxford Sole?
A1: Oxford Sole is a premium footwear brand offering a curated selection of high-quality shoes for men, women, and children. We focus on comfort, durability, and style to meet all your footwear needs.

Ordering and Payment

Q2: How do I place an order?
A2: Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.

Q3: What payment methods do you accept?
A3: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

Q4: Can I change or cancel my order?
A4: If you need to change or cancel your order, please contact us immediately at orders@oxfordsole.com. We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be changed or canceled.

Shipping and Delivery

Q5: Do you ship internationally?
A5: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please see our Shipping Policy for more details.

Q6: How long will it take to receive my order?
A6: Delivery times vary based on your location and the shipping method chosen. Typically, domestic orders take 3-7 business days, while international orders may take 7-14 business days.

Q7: How can I track my order?
A7: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Q8: What is your return policy?
A8: We offer a 30-day return policy for unused and unworn items in their original packaging. Please see our Return Policy for detailed instructions on how to initiate a return.

Q9: How do I exchange an item?
A9: To exchange an item, please follow the return process and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible.

Q10: When will I receive my refund?
A10: Once we receive and inspect your returned item, we will process your refund to the original method of payment within 7-10 business days. You will receive a confirmation email once the refund has been issued.

Products and Sizing

Q11: How do I know what size to order?
A11: We provide a comprehensive size guide on our website to help you choose the correct size. If you have any specific questions about sizing, please contact us at support@oxfordsole.com.

Q12: Are your shoes true to size?
A12: Our shoes are designed to be true to size. However, sizing can vary based on the style and fit of the shoe. We recommend referring to our size guide for the best fit.

Q13: What materials are used in your shoes?
A13: We use high-quality materials such as genuine leather, suede, and durable fabrics to ensure comfort and longevity. Each product description includes detailed information about the materials used.