Return Policy
At Oxford Sole, we strive to provide you with the highest quality footwear and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.
Return Eligibility
Condition:
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
Time Frame:
Returns must be initiated within 30 days of the purchase date. Items returned after this period will not be accepted.
Non-Returnable Items
Certain items are non-returnable, including:
Return Process
To initiate a return, please contact our customer service team at returns@oxfordsole.com with your order number and reason for the return. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
Carefully pack the item(s) in their original packaging, including all accessories and documentation. Ensure that the Return Authorization Number (RAN) is clearly marked on the outside of the package.
Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged packages during transit.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different size or style, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately at returns@oxfordsole.com. We will arrange for a replacement or refund at no additional cost to you.
International Returns
For international returns, please note that you will be responsible for all return shipping charges, duties, and taxes. We recommend using a trackable shipping service to ensure your return reaches us safely.
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us:
Oxford Sole
Email: returns@oxfordsole.com
Website: www.oxfordsole.com
Thank you for shopping with Oxford Sole. We appreciate your business and are committed to ensuring your complete satisfaction.
